Aug 30, 2018 - Error: 'The AnyConnect package on the secure gateway could not be. Error: 'This installation package could not be opened. Others are able to connect successfully through AnyConnect VPN. The error code is 2911. Error occurs when the AnyConnect mobility license is missing. Time: 16:29:09. Cisco AnyConnect fails after initiating connection. Ask Question 3. I'm trying to VPN to my work place but Cisco AnyConnect fails after initiating a connection. And eventually my company support team fixed it by clicking the properties icon on the 'Cisco AnyConnect Secure Mobility Client' window.

I'm trying to VPN to my work place but Cisco AnyConnect fails after initiating a connection. It pops up an error that says The VPN client failed to establish a connection then it shows another error saying AnyConnect was not able to establish a connection to the specified secure gateway.

Please try connecting again. I've tried everything. Reinstalling, restarting, and various other things like disabling ICS (Internet Connection Sharing). I tried it on my laptop and the web-installer worked fine. It installed the client and connected perfectly ok so it must be something with this PC. I've been trying to figure this out for about 5 hours now and Googling doesn't help.

Here's the message history from AnyConnect: [ 1:55:55 PM] Ready to connect. [ 1:57:05 PM] Contacting --.--.--.--- [ 1:57:07 PM] Please enter your username and password.

[ 1:57:08 PM] User credentials entered. [ 1:57:08 PM] Establishing VPN session. [ 1:57:09 PM] Checking for profile updates. [ 1:57:09 PM] Checking for product updates. [ 1:57:10 PM] Checking for customization updates. Vietcong no cd patch 16.

[ 1:57:10 PM] Performing any required updates. [ 1:57:15 PM] Establishing VPN session. [ 1:57:15 PM] Establishing VPN - Initiating connection.

[ 1:57:16 PM] Disconnect in progress, please wait. [ 1:57:29 PM] Connection attempt has failed. [ 1:59:31 PM] Ready to connect.

I tried turning off the firewall and anti-virus. I didn't think it would matter since my laptop uses the same firewall and anti-virus too and I didn't need to disable that.

My laptop uses Windows 7 Home 64-bit and my PC that is failing is using Windows 7 Ultimate 64-bit. The solution for me was to disable Internet Connection Sharing (ICS). To resolve this issue: • Click the Windows Start button. • Click on Control Panel.

• Set View by: to Category. • Click on View network status and tasks under Network and Internet. • Click on Change adapter settings. • Look for Shared in the Status column and right-click that connection and click Properties.

• Click the Sharing tab. • Clear the Allow other network users to connect through this computer’s Internet connection check box. • Reinstall Cisco AnyConnect. I see that disabling ICS did not work for the OP, but it worked for me and many others, according to various forums, it seems. It may be a ThinkPad-specific issue.

Indicating that their Access Connections software interferes with AnyConnect. The solution is to disable ICS. I don't have a way to establish whether this is the actual reason for my problem, but the solution worked.

Didn't work for me, because the Allow other network users[.] checkboxes were cleared for all the items anyway. I disabled ICS this way: • Type services.msc into Windows' menu after you press the Start button.

Right click on the services.msc that appears after it's finished searching, and Run as Administrator. • Find Internet Connection Sharing, stop it and set it to be launched Manually. I'd like to add that I hope Cisco has employees whose job it is to read user complaints like this one on the Internet and fix their software. That's how we post bug reports nowadays.

A part of my fees goes to pay for Cisco hardware and software, and those don't come cheap. An uninformative error message in a context like this is just not good enough, simply because a couple of hours of Cisco developers' time would save thousands of hours of frustrated users redundantly troubleshooting the problem then venting their frustration in the form of road rage and domestic violence! – May 23 '15 at 11:16. I had this problem, and eventually my company support team fixed it by clicking the properties icon on the 'Cisco AnyConnect Secure Mobility Client' window.

On the Preferences tab of the window that appears, locate the 'Check for updates on VPN connect' tick box, and ensure its ticked. Then, when connecting to the VPN, the client looks to see if there are updates available, and installs itself. I was not able to find this information on the day, but if I had, i'd have been able to reconnect to the company VPN - instead I got the sack, thanks Cisco! If, your experience is similar to mine, where you have seemed to successfully authenticate, and then where you see the following two responses. 1) Pop-up shown as after what seems to be successful authentication 2) (Misleading) Message on AnyConnect taskbar window. It is quite likely that you have two users logged onto your client PC. That is, the local computer from which you are connecting to your office network.